Shipping & Delivery

Free Shipping

Our Free Shipping policy will only apply to the standard shipping method. Any expedited shipping requests will be charged for the full price of shipping. If expedited shipping is needed, please include an email with your purchase information with requested shipping method and needed date of delivery.

 

Where does AMC Enterprise deliver to?

Items ordered in our store can only be delivered to persons 18 years or older, with an address in Malaysia. We do not ship to outside Malaysia or Internationally at the moment. 

 

Note : Our Business Operation are from Saturday to Thursday, excluding weekends (Friday) and Federal or Public holidays.

 

Standard delivery

  • Up to 5 working days for delivery on in-stock items, subject to payment clearance.
  • All orders placed after 4.00pm Saturday to Thursday will be processed the next working day.
  • Orders placed over a weekend (Friday) will be processed the following day which is Saturday.
  • We do not make shipping arrangement on Friday. 
  • Someone must be available to take receipt of the goods during this period. 
  • Damaged parcels must be signed for as damaged. A claim may not be valid without the appropriate identification being made on the proof of delivery; all queries must be reported to Customer Service within 48 hours.

 

Express delivery

  • 1-2 (working) day delivery on in-stock items.
  • Order up to 4:00pm for Express Delivery, subject to payment clearance.
  • All orders placed after 4.00pm Saturday to Thursday will be processed the next working day.
  • Orders placed over a weekend (Friday) will be processed the following day which is Saturday.
  • We do not make shipping arrangement on Friday. 
  • Someone must be available to take receipt of the goods on any of the 2 days the delivery may take place. 
  • Damaged parcels must be signed for as damaged. A claim may not be valid without the appropriate identification being made on the proof of delivery; all queries must be reported to Customer Services within 48 hours.

 

How can I track my delivery?

If the tracking information is not available within the time frames outlined below, please contact our customer service team via email for help.

Standard Shipping: The tracking information takes 1-5  working days from the time of shipment to update online. Please try to track your order after 2 business days to get your package status.

Express shipping: the tracking information is available within 1-3 working days after the package has been shipped out.

 

Delivery Issue

If you encounter any issues with your delivery, such as damaged items or missing packages, please contact our customer service team as soon as possible. We will work with you to resolve any issues and ensure your satisfaction.

Contact Us

For any questions or concerns regarding shipping, please contact our customer service team at amcenterprisepp@gmail.com. Our team is here to assist you and provide any information you may need.

Thank you for shopping with us! We appreciate your business and are committed to providing you with a seamless shopping experience.