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Account

Below are some of are common questions about creating account or sign up

No, you can make a purchase as a guest. However, creating an account has its benefits, including the ability to track your orders and redeem a 10% discount off your first purchase!

If you forget your password, click on the “Forgot Password?” link on the login page. Follow the instructions to reset your password securely via email.

If you didn’t receive a confirmation email, please check your spam or junk folder, as it may have been filtered there. If you still can't find it, you can reach out to our customer support team, who can verify your order status and resend the confirmation email, if necessary.

When you create an account, you may have the option to opt-in or out of marketing emails. You can manage your email preferences in your account settings later.

Once logged in, navigate to your account settings or profile page. There, you should find options to update your personal information, password, and other account details.

Orders

Below are some common questions about orders

To make a purchase, simply browse our products and click the "Add to Cart" button for the item you wish to buy. Once you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order.

Yes, you can modify or cancel your order within a certain timeframe after placing it. Please contact our customer service team as soon as possible to assist you. Note that once an order is processed for shipping, it cannot be canceled.

You can confirm your order status by checking your email for a confirmation message. This email is typically sent shortly after your purchase and includes details such as your order number, items purchased, and confirmation of payment. Additionally, you can log into your account on our website to view your order history and status.

Once you've created an account, you can log in to track your orders. You will also receive email notifications regarding your order status.

If you notice any discrepancies in your order confirmation, such as incorrect items or shipping information, please contact customer support immediately. They can assist you in making any necessary changes before your order is processed for shipment.

Discount

Below are some questions about discounts

To create an account, click on the "Sign Up" button located at the top of our website. Fill in the required information, and you'll be eligible to receive 10% off your first purchase!

When you create an account and log in before making your first purchase, the 10% discount will be automatically applied at checkout. You will see the discount reflected in your order summary.

The 10% discount is applicable on your first purchase of regular-priced items. Please check our terms and conditions for any exclusions or special promotions.

There is no minimum purchase requirement to redeem your 10% discount. Just add the items you wish to buy to your cart, and the discount will be deducted from your total.

The 10% discount is a one-time offer for your first purchase only. However, by creating an account, you can stay updated on future promotions and discounts.

Shipping

Below are some common questions about shipping

No. Currently we only ship within Malaysia only.

To change your shipping address, please visit your account on our website or contact our customer service team as soon as possible. Provide them with your new address, and they will assist with the change if it’s still within the processing window.

If you notice a mistake in your shipping address after placing your order, please contact us immediately. We will do our best to correct it, provided the order is still processing.

You can request to change your shipping address as many times as needed, as long as your order is still in processing. However, to avoid confusion, we recommend making the change only once to ensure accuracy.

Changing your shipping address may affect delivery time, especially if the new address is in a different region. We recommend checking our shipping policy for estimated delivery times based on various locations.

If your order is delivered to the incorrect address due to a shipping address error from your end after the item was shipped, please reach out to us. We will assist you in resolving the issue, although we cannot guarantee a replacement or refund.

No, there are no fees for changing your shipping address as long as it is done before your order is packed or shipped. If you have any concerns, please contact our customer service for clarification.

If your order has already been packed or shipped, we will send your items to the original shipping address provided during checkout. Unfortunately, changes cannot be made once the order is on its way.

Yes, once your shipping address has been updated successfully, you will receive a confirmation email. If we are unable to process your change, we will also inform you about the situation.

Delivery

Below are some common questions about delivery

We currently offer three delivery options: J&T Express for standard delivery, same-day delivery service by our rider, and a self-pickup option for customers who prefer to collect their orders in person.

Delivery costs vary based on factors like location, order size, and the delivery option you choose. You can see the relevant shipping fees during the checkout process before finalizing your order.

Below is the estimated time for your product to arrive at your location :

Peninsular Malaysia : 2 – 5 business day with exceptions on weekends and public holidays.
Sabah / Sarawak : 3 – 7 business day with exceptions on weekends and public holidays.

If your package is late, please check the tracking information for updates. If there are no updates and the delivery is significantly delayed, contact our customer service team for assistance.

You can track your delivery using the tracking number provided in your confirmation email. Simply enter the tracking number on our website or the carrier's website to see the status of your shipment.

J&T Ekspress : https://www.jtexpress.my/tracking

Yes, we offer same-day delivery for certain products and areas. Please check our website or contact customer service for specific details regarding availability and fees.

Yes, we offer in-store pickup for many items. During the checkout process, you will have the option to select pickup instead of delivery. You will receive a notification when your order is ready for collection.

Our location :

AMC Enterprise

Lot G2, Tingkat Bawah Bangunan Arked Mara,

Jalan Madrasah, 16800 Pasir Puteh, Kelantan.

Tel: 013-9322461

Payments

Below are some common question on payment process

We accept various payment methods, including credit/debit cards, FPX online banking, and other digital payment options. You can see all available payment methods during the checkout process.

Yes, we use industry-standard encryption and security protocols to protect your information. Our website is secured with SSL (Secure Socket Layer) technology, ensuring that your data is transmitted securely.

Unfortunately, we only allow one payment method per transaction at this time. If you would like to split your payment, you may consider placing separate orders.

Yes, once your payment is processed, you will receive an electronic receipt via email confirming your order details and payment information.

If you wish to cancel your order, please contact our customer service team as soon as possible. Refunds will be processed according to our return policy.

If your payment were cancelled, it could be that no items were left in stock or due to an error in your payment method.
To solve a possible payment error, please ensure that your billing address matches the information linked to your payment method. If your payment is still cancelled, please contact your bank or financial institution for assistance.

Returns

Below are some common questions about returns and exchanges

Our return policy allows customers to return items within 30 days of purchase for a full refund or exchange. Items must be in their original condition, unused, and in the original packaging.

Yes, certain items are non-returnable, including but not limited to personalized goods, intimate items, and electronic products that have been opened. Please check our website for the complete list of non-returnable items.

To initiate a return, please contact our customer service team. You will need your order number and the email address used to place the order.

Unless the return is due to a shipping error or a defective product, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure that your return is received.

Once we receive your returned item, please allow 5-7 business days for us to process your return and issue your refund or exchange. You will receive an email confirmation once the return has been processed.

If you received a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or full refund at no extra cost to you.

Yes, refunds will be issued to the original form of payment used during the purchase. If you paid by credit card, please allow several business days for the transaction to reflect in your account.

If you lost your receipt, don’t worry! As long as the purchase can be verified through your account or credit card, we can process the return. Please contact our customer service for further assistance.

Warranty

Below are some common questions on warranty

The duration of the warranty varies by product. Typically, our warranties range from three (3) months to three (3) years. Please refer to the specific product page for detailed warranty information.

Our warranty covers manufacturing defects and issues arising from normal use of the product. It does not cover damages caused by normal wear and tear, misuse, accidents, or unauthorized repairs.

To make a warranty claim, please contact our customer service team through the “Contact Us” section of our website. Be sure to have your order number and a description of the issue ready.

If your product is no longer under warranty, you can still contact us for repair options or suggestions for replacement. Our customer service team will be happy to assist you.

e processing time for a warranty claim can take anywhere from a few days to several weeks, depending on the nature of the claim and availability of parts. We will keep you updated throughout the process.

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