Product Returns

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at amcenterprisepp@gmail.com. Please note that returns will need to be sent to the following address: 

 

Lot G2, Tingkat Bawah Bangunan Arked Mara,
Jalan Madrasah, 16800 Pasir Puteh, Kelantan

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at amcenterprisepp@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at amcenterprisepp@gmail.com.

 

Warranty

 

At AMC Enterprise, we are committed to providing high-quality electronic products that meet your needs and expectations. To ensure your peace of mind, all purchases come with a comprehensive warranty.

 

Warranty Coverage:
Our products are covered by a standard warranty that protects against manufacturing defects and issues with materials or workmanship. This warranty applies to a range of items, including printer, laptops, monitors, desktop and others.

 

Warranty Period:
The warranty period varies depending on the product category and manufacturer. Typically, our warranty lasts between 12 and 24 months from the date of purchase.

 

What’s Covered:

• Manufacturing defects
• Hardware malfunctions not caused by misuse
• Faulty components

 

What’s Not Covered:

• Damage caused by improper use, accidents, or neglect
• Normal wear and tear, such as scratches or cosmetic damage
• Unauthorized repairs or modifications

 

How to File a Warranty Claim:
If you experience any issues with your product, please contact our customer support team with your proof of purchase and a description of the issue. We will assist you in diagnosing the problem and determining the appropriate solution, which may include repair, replacement, or refund, based on the warranty terms.

We stand behind the quality of our products and strive to ensure that you have a reliable and satisfying experience with every purchase.